Denise | Elegant Gold and Turquoise Stone Earrings

Frequently Asked Questions

• How can I reach you if I need help?

  Our customer service is available 24/7 during the closure. Simply send us an email at info@elainenewyork.com or leave us a message through our contact page, and we'll reply within 24 hours.

• Are returns still being accepted?

  Yes. You can return your order within 30 days of delivery, provided the items are undamaged and in their original packaging. As we'll soon be closing permanently, we kindly ask you to contact our customer service before sending a return so we can guide you through the process.

• Will you restock after the sale?

  No, this is our final sale. Elaine New York will be closing permanently in 2026. Once the stock is sold out, each piece becomes a one-of-a-kind item that will no longer be available.

• Can I still track my order?

  Of course. As soon as your order ships, you'll receive a confirmation email with your tracking number and a link to follow your package (please also check your spam folder). You can also check the status at any time on our Track Order page.