At Elaine New York we strive to make the ordering and delivery process as seamless as possible. Below, we provide an overview of how your order will be processed and shipped.

Order Processing & Dispatch

Once your order is placed, processing takes 1–3 business days. Orders placed over the weekend begin processing on the next working day. Delivery is then estimated at 8–18 business days after dispatch.

Orders placed outside our Monday-to-Friday processing days will be handled on the next working day.

Please note that working days (business days) are Monday through Friday.

After processing, your order will be dispatched. The estimated 8–18 business-day delivery window begins at dispatch and does not include the 1–3 business days required for processing. The estimated total from order placement to delivery is 9–21 business days, excluding delays described below.

Placing an Order

Shopping with Elaine New York is simple and straightforward:

1. Visit the product page and select your desired item.
2. Click on "Add to Cart" to add the product.
3. Verify that you have selected the correct size, colour, and variant.
4. Click "Check out" to enter your shipping details.
5. Ensure your address details are accurate before clicking "Continue to Payment".

Accepted Payment Methods

• Credit Card (Mastercard, Discover, Visa, American Express)
• Google Pay
• Apple Pay

Shipping Costs

We are pleased to offer free standard shipping on all orders shipped to the United States. There are no separate handling charges or minimum order requirements. TMB Commerce LLC pays any customs duties, import taxes, brokerage fees and import-clearance charges for properly processed shipments. If a carrier requests an additional import payment, contact us before paying.

Order Shipment & Delivery

We ensure that all orders are processed and shipped as efficiently as possible. Orders are checked, packed and dispatched by our fulfillment partner in China. YunExpress handles international transport and passes parcels to a local delivery carrier in the United States. Products are not stocked or dispatched from our Wyoming business address.

Shipping Address and Undeliverable Parcels

Please enter a complete and accurate delivery address, including the correct ZIP code. If you notice an error, contact us promptly at info@elainenewyork.com. We can attempt a correction before processing or dispatch, but cannot guarantee a change once fulfillment has begun.

If a parcel is returned as undeliverable because the address was incomplete or incorrect, delivery was refused, or it was not collected, contact us so we can explain the available options and any applicable reshipping cost before taking further action. Mandatory consumer rights remain unaffected.

Order Marked as Delivered but Not Received

Once an order has been shipped, we provide tracking information to allow customers to follow the delivery progress. International tracking may take time to show its first scan. You can also use our Track Your Order page. If the carrier marks a package as delivered but you cannot find it, contact us so we can investigate and help resolve the issue.

If you believe your package has been marked as delivered but you have not received it, please:

• Verify the shipping address provided in your order confirmation.
• Check with neighbors, household members, or building management in case the package was received on your behalf.
• Contact the carrier directly to request more detailed delivery information.

We will support you by providing tracking details and opening an investigation with the carrier. We will review the outcome and provide an appropriate resolution in accordance with applicable law.

Damaged Parcels

If your order arrives damaged, keep the packaging and contact us promptly with your order number and clear photographs of the item and package. We will investigate and provide the appropriate remedy under applicable law.

Important Notice

Delivery estimates may be affected by customs checks, weather, public holidays or carrier disruption. If we cannot dispatch your order within the stated time, we will notify you of a revised dispatch date and give you the choice to accept the delay or cancel for a prompt full refund, as required by applicable law.

If you need your order to be dispatched urgently, please contact our customer service team via email, and we will do our best to accommodate your request.

Our customer service hours are Monday to Sunday, 09:00 to 18:00.

If you have any further questions, feel free to reach out to our support team. We are always happy to assist you!

Shipping destinations and operator

We currently ship to delivery addresses in the United States. Elaine New York is operated by TMB Commerce LLC (Wyoming Entity ID: 2026-001956816), 30 N Gould St Ste R, Sheridan, WY 82801, United States. Processing takes 1–3 business days, followed by an estimated 8–18 business days for delivery after dispatch. If a parcel is delayed, damaged or missing, contact info@elainenewyork.com.