Elaine New York ships to addresses within the United States. Shipping is free on all orders, with no minimum purchase.

Delivery Times at a Glance

Order processing	1–3 business days
Delivery after dispatch	7–15 business days
Total estimated delivery	8–18 business days
Shipping cost	Free, no minimum

"Business days" means Monday through Friday, excluding U.S. federal holidays.

Your Order, Step by Step

1. Order placed
You receive an order confirmation email immediately after checkout.

2. Processing — 1 to 3 business days
We prepare and verify your order. Processing may take longer for orders placed late on a Friday, over a weekend, or during a public holiday.

3. Dispatch
Once your order ships, you receive a shipping confirmation email with tracking details so you can follow your delivery.

4. Delivery — 7 to 15 business days
Your order arrives at the address provided at checkout.

Where Your Order Ships From

Our products are shipped directly to you from our supplier's warehouse in Asia. This is what allows us to keep our prices where they are. It also means transit times are longer than for domestically stocked goods, which is reflected in the estimates above.

Any customs duties, import taxes or similar charges that may apply are not included in the product price and are the responsibility of the customer, to the extent permitted by applicable law.

Split Shipments

If your order contains multiple items, they may be shipped separately and arrive on different days. Each shipment will have its own tracking number. If you have received part of your order and are waiting on the rest, this is normal and no action is needed.

Possible Delays

While we aim to deliver within the stated timeframe, delays can occur for reasons outside our control, including customs clearance, carrier backlogs, weather and peak seasons.

If your parcel has not arrived within the estimated delivery window, please allow an additional 5 business days. If it still has not arrived after that, contact us at info@elainenewyork.com with your order number and we will investigate.

Lost or Undelivered Packages

If tracking shows no movement for 15 consecutive business days, or if the carrier confirms the package as lost, contact us and we will arrange a replacement or a full refund.

If tracking shows the package as delivered but you have not received it, please check with members of your household, your building management and your immediate neighbors, and contact your local carrier office before reaching out to us. We are unable to take responsibility for packages confirmed as delivered to the address provided.

Incorrect Addresses

Please double-check your shipping address at checkout. We ship to the address exactly as entered.

If you notice an error, contact us immediately — we can only correct an address before the order is dispatched. Orders returned to us because of an incorrect or incomplete address may be subject to a reshipment charge, and we cannot refund shipping in these cases.

Delivery Restrictions

We ship to all 50 U.S. states, including Alaska and Hawaii, and to U.S. territories. Delivery to Alaska, Hawaii and U.S. territories may take longer than the estimates above.

We are unable to deliver to PO Boxes or to APO, FPO and DPO military addresses.

Damaged or Incorrect Items

If your order arrives damaged or does not match what you ordered, email info@elainenewyork.com immediately with your order number and clear photos of the issue. We will arrange a replacement or a full refund at no additional cost to you. See our Refund Policy for details.

Cancellations

To cancel an order, contact us at info@elainenewyork.com as soon as possible. Cancellations cannot be processed once an order has been dispatched.

Contact

For any questions about your order or shipment, contact us at info@elainenewyork.com.

Company details
TMB Commerce LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States